Voice AI Agents
Harness the power of AI and spoken voice to provide state of the art conversational AI with domain specific knowledge. Empower your AI Agent with Voice and support your customers 24 x 7
Give customers a human‑sounding agent that answers, understands, and acts — in real time.
Now that you can enable WhatsApp Voice, take the next step: deploy Voice AI Agents that converse naturally, handle tasks end‑to‑end, and hand off to humans when it matters. Moreover, keep your brand tone consistent and your data secure.
Low‑latency streaming • Natural voices • Interruptible (barge‑in) • Multilingual options
Conversational by design
Voice AI Agents speak with natural prosody and can be interrupted mid‑utterance. Consequently, customers feel heard rather than processed.
Understands & executes
Beyond speech, agents can call APIs, read knowledge bases, and complete tasks such as lookups, bookings, and payments. Furthermore, they escalate with full context.
Fits your stack
Integrate with WhatsApp Voice, web, or PSTN. Additionally, connect to your SBCs (AudioCodes/Patton), CRMs, and ticketing tools without changing your core.
24/7 availability
Always on, always consistent. As a result, customers get answers without waiting in queues.
Lower handle time
Real‑time understanding and tool use shorten calls. Moreover, resolutions improve.
Deflection with care
Automate routine tasks while preserving human handover for sensitive cases.
Brand‑consistent tone
Choose voices that fit your brand, then guide style with prompts and guardrails.
How it works
A streamlined loop: speech in → intent & reasoning → tools/APIs → speech out. Specifically, the agent stays interruptible and context‑aware throughout.
Capture
Low‑latency streaming ASR converts voice to text while the caller speaks.
Understand
The agent interprets intent, references memory, and plans the next action.
Act
It calls your APIs (pricing, orders, tickets), writes notes, and triggers workflows.
Respond
Finally, it speaks back using natural TTS; barge‑in allows immediate course‑correction.
Integrations we support
- WhatsApp Voice and web voice widgets
- Contact centre interop via AudioCodes/Patton SBCs
- CRMs & helpdesks (e.g., Freshdesk, Zendesk, Zoho)
- Custom API integration for Self-Service enablement
- Knowledge sources (SharePoint, web, PDFs) with guardrails
- Payments, bookings, and verification via secure APIs
Natural voices & low latency — powered by leading providers
We integrate with top‑tier speech platforms to deliver lifelike voices, fast response, and multilingual options. Your brand voice stays consistent while we handle the engineering.
Lifelike speech
Neural TTS with expressive prosody and optional voice cloning (with proper consent and policy controls).
Streaming & barge‑in
Low‑latency streaming enables natural back‑and‑forth. Callers can interrupt to redirect the agent.
Multilingual
Support for multiple languages and accents so you can serve diverse customer bases.
Why it matters
- More natural interactions reduce friction and call fatigue.
- Faster responses drive lower handle times and better CSAT.
- Consistent voice and tone reinforce brand trust at scale.
Sales & Guided Buying
Qualify leads, recommend products, and complete orders. Consequently, conversion improves.
Billing & Collections
Share balances, take promises‑to‑pay, and set up payment links — with consent.
Tech Support
Troubleshoot issues, open tickets, and escalate with logs and customer details.
Order Status
Surface shipping info, reschedule deliveries, or trigger returns automatically.
Bookings
Find availability, confirm appointments, and send reminders via WhatsApp.
Verification
Handle KBA/OTP flows securely before sensitive actions proceed.
POPIA/GDPR aware
Consent prompts, purpose limitation, and retention controls are built‑in.
Quality & Safety
Blocklists, fallback prompts, and human‑handover ensure safe outcomes.
Observability
Monitor AHT, first‑contact resolution. Furthermore, review analytics and evaluate calls.
From R4,900 / month
One agent, single use case, and basic analytics. Ideal for a small businesses and startups.
- Up to 500 minutes
- 1 language, 1 voice
- Basic webhooks
From R12,900 / month
Multiple use cases, CRM integration, and dashboards. Consequently, scale with confidence.
- Up to 2,000 minutes
- 1 languages, 2 voices
- Advanced webhooks + actions
Custom
High‑volume, multi‑region routing, and bespoke compliance requirements. Built for Enterprise.
- Unlimited minutes options
- Multi‑SBC redundancy
- Advanced webhooks + actions
- 24 x 7 Support
- Conversation Design Services
Ready to power Voice AI Agents?
We’ll design the voice, wire the tools, and ship your first use case in days — not months.
What you get with us
- Architecture & latency baselining for production calls
- Voice selection, brand style‑guide, and prompt guardrails
- Custom integrations and journeys design services
- Dashboards for AHT, FCR, MOS and outcome tracking
FAQ
Can a voice agent understand accents?⌄
Yes — we design for South African English and can add additional languages on request. Moreover, we test with real call samples.
Can customers interrupt the agent?⌄
Absolutely. Barge‑in is supported so callers can guide the conversation naturally.
Do you support WhatsApp Voice and PSTN?⌄
Yes — start with WhatsApp Voice and extend to web voice or phone numbers via SBCs.
How do you keep conversations on‑brand?⌄
We select voices that fit your identity, then enforce style and knowledge via prompts, policies, and guardrails.
