AI Readiness Calculator

Are You Ready for AI-Powered Customer Service?

Take our 2-minute assessment to receive your personalized AI Customer Service Readiness Score!

What You'll Get:

- - - Your AI Readiness Score

- - - Personalized recommendations for your business

- - - Free action plan based on your results

- - - Exclusive insights into automation opportunities

Introduction

In today's digital-first world, businesses like yours are exploring AI-powered customer service solutions to stay competitive. This quick assessment will help you understand where your business stands and identify opportunities for automation and improvement.

Privacy Notice

Your trust matters to us. By completing this assessment, you'll receive valuable insights while your information remains protected. All responses are confidential and used solely to generate your personalized scorecard and recommendations. You may optionally connect with our solution specialists to discuss your results in detail.

About Your Business

Help us understand your retail operation and its current digital presence

What type of retail business do you operate?

Physical store only

Online store only

Both physical and online stores

Planning to expand into online retail

How many customers does your business serve in a typical month?

Less than 100

100-500

501-1000

More than 1000

Current Digital Presence

Let's explore how you're currently connecting with your customers online

Which digital channels does your business currently use to reach customers? (Select all that apply)

Website

Facebook/Instagram

WhatsApp Business

Other social media platforms

None currently

Do you offer customer support or sales assistance through these digital channels?

Yes, full support

Limited support

No, but interested in starting

No, not interested

How do your customers currently reach out for support? (Select all that apply)

Direct messaging

Email

Phone calls

In-person only

Support Operations

Share insights about your current customer support structure

Approximately how many customer queries do you handle monthly across all channels?

Less than 50

50-200

201-500

More than 500

How many team members are dedicated to handling customer support?

Just me

1-2 team members

3-5 team members

More than 5 team members

Have you implemented any standardized procedures for handling customer queries?

Yes, comprehensive procedures

Basic guidelines only

No formal procedures

Interested in developing procedures

What's your typical response time to customer queries?

Within 1 hour

Same day

Within 24 hours

More than 24 hours

Don't know

Future Plans

Help us understand your vision for improving customer engagement

Are you currently exploring any of these customer service solutions? (Select all that apply)

Automated chatbots

Live chat software

Customer service platform

None currently

What timeframe are you considering for implementing new customer service solutions?

Immediately

Within 3 months

Within 6 months

Just exploring options

Free Consultation Opportunity

Take advantage of our expertise

Would you be interested in: (Select all that apply)

A free 30-day trial of our AI-powered Chatbot solution

A complimentary 1-hour consultation with our digital solutions team

Receiving information about customer success stories

Learning more about affordable digital transformation options

Please tell us your business name:

Please enter a name of a contact person:

Please enter a contact number:

Please enter an email address:

When is the best time to contact you?

8:00 - 11:00

11:00 - 14:00

14:00 - 17:00